Company informa"on:

A"fa Limited

Terms and Condi"ons of Service

A$fa Limited is a company providing private hire transporta$on services that is registered in England under company number 13177713 and whose registered address is at 1A Pollards Hill West, Norbury, London, SW16 4NU, United Kingdom.

By using our services, you accept and agree to A$fa Limited terms and condi$ons.

These terms and condi$ons apply to the contract between you (the Customer) and A$fa Limited

(the Principal) when fulfilling its obliga$on to provide private hire transporta$on services to you. A$fa Limited accepts passengers, luggage and personal items for carriage only upon the Condi$ons set out below.

You can contact us by emailing bookings@tripleaaachauffeurs.co.uk and by phone on 020 33769919. This email address can be used for all general enquiries, including cancella$ons, complaints, lost property, feedback, payment queries.

If we need to contact you, we will do so by the email and/ or telephone number you have provided to us.

In accordance with TFL, as the licensing authority, A"fa Ltd operates lawfully under the Private

Hire Vehicles (London) Act 1998 and Regula$on 9(14) of the Private Hire Vehicles (London) (Operators’ Licences) Regula$ons 2000. As such, all bookings, however they are taken will be accepted as principal and a contractual obliga$on with the passenger will be made to provide the journey which is the subject of the agreed private hire booking.

Defini"ons

"The Principal" means A"fa Ltd (hereinaber called “the Principal”)

"Customer" means the person(s), or company who contracts directly with the Principal for the services of the Principal.

"Condi$ons" means the condi$ons of providing private hire transporta$on services, which shall apply to the contract between the Customer and the Principal. Condi$ons are set out including any altera$on, varia$on or amendment subsequently advised to the Customer by the Principal.

"Contract” means a contract, which includes journey details, with an accurate es$mate provided for the provision of services between the Customer and the Principal, whether booked as an account or non-account. The contract applies to all bookings between the Customer and the Principal.

"Driver" means any person who is licensed by Transport for London of a Passenger Vehicle to carry out private hire bookings in accordance with the Private Hire Vehicles (London) Act 1998.

“Passenger(s)” means the Customer and/or such persons who the Customer shall authorise and/or permit to use the services by travelling in a passenger vehicle. By agreeing to or using the services, each passenger is bound by these Terms.

“Passenger Vehicle” means any London licensed vehicle that is used for the transporta$on of passengers.

“Booking” means a booking for a Driver or Chauffeur to provide transporta$on services. All bookings must be made in advance by telephone or email with the Principal. All bookings will be confirmed by email. Once a booking is confirmed (aber payment has been authorised) it is subject to the cancella$on fees.

A Booking cons$tutes an offer by you to purchase private hire transporta$on services in accordance with these Terms. A Booking will only be considered as accepted by us when we send wrigen confirma$on of the Booking via email. At this point and on which date and $me a contract for those services to which the Booking relates shall come into existence. The Customer, in each case, is deemed to have accepted the Terms when making use of the services.

 Each Booking cons$tutes a Contract between A$fa Limited (as principal), the Customer and you (if the person making the Booking is different from the Passenger)

“Charges” means the charges for the booking excluding addi$onal charges, paid to the Principal, which was either agreed or for which an accurate es$mate was provided in advance of the booking carried out with VAT to be added as required by UK law.

“Cancella$on Fee” means a fee charged by the Principal for the cancella$on of the Service by the Customer prior to the booked collec$on $me.

“Cancella$on on Arrival Fee” means a fee charged where a Customer or Passenger is not ready for collec$on (for whatever reason) by the end of the wai$ng $me allowed by the Principal

“Luggage & Personal Items” means suitcases and bags used by a Passenger to hold their personal possessions during the Service and including all other items (such as handbags, mobile phones, personal electronic devices, sunglasses, cameras and keys) brought by a Customer or Passenger into the Vehicle but not contained within a suitcase or bag.

“Service” means the transporta$on of passengers requested by the Customer

” As Directed Booking “means a Customer Booking that is within the London Postal Area and is restricted to a driving distance of 40 miles in any 4-hour period of hire; and has a minimum of 3 stops in the period of hire, where one or more Passenger(s) directs the Driver for the period of hire.

“Wai$ng Time” means charges that are payable when wai$ng has been incurred before or during a passenger journey that has been communicated to you at the $me of booking.

“Central London” means the London Postcodes that are within the London Conges$on Zone: EC1, EC2, EC3, EC4, SE1, SW1, W1, WC1 and WC2

1. Purchase of Services

By making a booking enquiry by phone, or via email, the Customer agrees that they are legally capable of entering into binding contracts and are 18 years old or over. The Customer confirms that all personal informa$on provided in order to receive the Services is true, accurate and up-to-date.

To obtain a quote or make a booking, you are required to provide us with the number of adults, ages of children, collec$on and des$na$on address and postcode, your contact details: full name (Title, first name and surname), contact mobile number, email address and payment method. (It would also be helpful to inform us of any special requirements.) Failing to comply with these requirements means we will not be able to provide you with a quote or booking.

The Principal may at its discre$on, without liability and without giving reasons refuse to accept any booking.

The Customer shall not use a Passenger Vehicle for any unlawful or illegal purpose and to comply with all applicable law.

All prices quoted are in GBP excluding VAT, with hiring star$ng at the collec$on point (A) (Full address and postcode must be provided) and finishing at the drop-off point (B) (Full address and postcode must be provided).

2. Carriage of Passengers and Luggage

2.1 The Customer shall be liable in respect of all charges rela$ng to the booking.

2.2 The journey commences when the Passenger(s) board the vehicle and ends when they leave the vehicle on arrival at the end des$na$on.

2.3 The Customer must not agempt to load any vehicle beyond the number of passengers that it is legally permiged to carry. The driver will refuse to commence the journey in such circumstances and the booking will be cancelled.

2.4 The Passenger shall be responsible for their luggage and personal items at all $mes and shall ensure that they are loaded into the vehicle before the beginning of the service and unloaded from the vehicle on comple$on of the service. The Principal will accept no responsibility for any loss or damage to luggage and personal items or consequen$al losses arising as a result of luggage and personal items that are not loaded or unloaded from the Passenger vehicle.

The only obliga$on of the Principal in rela$on to any Luggage & Personal Items or other items leb behind by Passenger(s) in the Vehicle upon comple$on of the Service shall be to report the items found, inform the Customer that Luggage & Personal Items or other items have been found, and when and where they can be collected. The Principal keeps a wrigen record of Lost Property and items will be stored by us for a period of 3 months and thereaber we shall be en$tled to dispose of such property as we see fit.

2.5 The Customer shall be responsible for the conduct and behaviour of the Passenger(s) and shall pay for any loss or damage caused by the Passenger(s) to the vehicle or any other property. This is including but not limited to cleaning costs following any spillage or soiling of the vehicle including (body fluids e.g. urine, blood or vomit) in the interior of the vehicle. We may charge for reasonable repairs. We will charge £80 cleaning charges to de-contaminate the vehicle plus £90 loss of earnings for the Driver due to the Passenger Vehicle being out of use for cleaning.

2.6 The Driver is responsible for the safety of the vehicle and passengers. The Driver has the right to refuse carriage to any Passenger that he reasonably believes to be in an unfit condi$on to travel, is in our opinion thought to be under the influence of alcohol or drugs, intoxicated, threatening, abusive, dangerous or disorderly and whose behaviour poses a distrac$on or threat to the driver, other road users, the vehicle or other passengers.

2.7 Passengers are not permiged to smoke in any Passenger vehicle including the use of electronic cigareges/vape s$cks.

2.8 The Driver will only carry assistance dogs such as Guide Dogs and hearing dogs accompanying passengers with sight/hearing impairment which will have been informed when booking.

2.9 Passengers shall not consume alcohol or food in a Passenger vehicle and we reserve the right to terminate the journey at any $me. Passengers with medical condi$ons such as diabetes are permiged to eat.

2.10 All Passengers shall comply with all applicable legisla$on and regula$ons including the requirement to wear seat belts at all $mes. The Road Traffic Act 1988 states that vehicle drivers and passengers are obliged to wear seatbelts. An excep$on is if the Passenger can show a ‘Cer$ficate of Exemp$on from Compulsory Seat Belt Wearing’ confirming it is inadvisable for them to wear a seatbelt on medical grounds.

2.11 We will not allow unaccompanied minors or teenagers under 18 years old to travel in a Passenger vehicle.

2.12 Missing Flights/Delay – It is the responsibility of the Customer to ensure that they have allowed sufficient $me to reach the airport. The Principal will not be liable for any direct or consequen$al loss, delay or inconvenience caused to the Passenger(s) by the actual journey $me.

3. Charges

Quotes are not fixed prices, but only an es$mate and do not include any addi$onal wai$ng $me which will be

confirmed aber the journey is completed.

3.1 All charges quoted are exclusive of Value Added Tax (VAT), which will be charged for all bookings which is set by the UK Government hgps://www.gov.uk/vat-rates.

3.2 On providing your Collec$on Address, Des$na$on Address and reques$ng a Vehicle, you will receive a quota$on by phone or by email showing the amount of the Charges for the requested journey. Quota$ons are made subject to a suitable vehicle being available. Quota$ons are given in accordance with details provided by the Customer. Unless otherwise stated, admission charges, meals, accommoda$on, toll fees and parking charges for special events are not included in the price.

Prices for bookings do not allow for public and bank holidays e.g. Easter, Christmas Eve or Day, or New Year’s Eve or Day where 50% addi$onal charges will apply. All other bank holidays will be subject to a 25% surcharge.

All bookings scheduled into, or driving through the C Charge Zone during opera$ng hours will incur a £5.00 flat fee. This will be included in the price quoted for the booking.

3.3 Where hours are agreed with the Principal for the long distance transfer of passengers, these must be strictly observed to comply with the current regula$ons governing drivers' hours and rest periods. “A break or breaks totalling at least 45 minutes aber no more than 4 hours 30 minutes driving” applies.

The Principal reserves the right to curtail or otherwise alter any hire that does not comply with the relevant regula$ons. Seat belts/legal requirements/driver’s hours. The Customer and its Passenger(s) shall not require the driver of the Vehicle to break any provisions of the Road Traffic Acts, or the rules contained in the Transport Act 1968, as amended; the AETR Agreement; or the EU Regula$ons (EC Reg. 561/2006, as amended) rela$ng to driver’s maximum daily hours and rest periods.

3.4 In the event that the Customer or any Passenger requires the driver, at the beginning of or during the course of the quoted journey to make any addi$onal or alterna$ve pick-up(s), stops, collec$ons of Passenger(s) or to drop off Passengers at any loca$ons other than specified in the Quoted journey or to take any varia$on from the Quoted journey or follow a route other than the Driver’s chosen route, addi$onal charges will be made. Any Passenger wishing to amend the Quoted journey must first contact the Principal using the office number to gain consent. The passenger can then provide addresses or clear instruc$ons to the Driver. We may obtain consent from the Customer for such amendment prior to agreeing the amended instruc$ons. An amended booking confirma$on will be emailed to the Customer.

3.5 Wai$ng Time General – Passenger(s) and any luggage or personal items shall be ready for collec$on at the $me s$pulated at the point of booking. The Principal will allow a grace period of 15 minutes for loading or wai$ng. If Passengers have not boarded during this $me, the Principal has the right to charge for the total loading/wai$ng $me at 50p per minute.

3.6 Wai$ng $me – Airports, Interna$onal Train Terminals, Seaports – The Principal will allow 60 minutes of complimentary wai$ng $me for quoted journeys from an interna$onal flight into a UK airport. All other journeys include 15 minutes of complimentary wai$ng $me. Thereaber the Principal reserves the right to charge the Customer for the total wai$ng $me. The Principal reserves the right to terminate the Contract aber the 60 and 15minute grace period if no contact has been made and charge a termina$on fee and wai$ng $me.

3.7 An addi$onal charge of £10 will apply when more than one child seat is requested. If you wish to use your own child seat you will be responsible for installing it safely and removing it at your des$na$on. Care must also be taken to not damage the vehicle interior with your child’s seat. Otherwise, you will be charged to compensate for this.

3.8 All parking fees, airport or otherwise, tolls, zone fees will be recharged to the Customer. 4. Payments and Deposits

All charges are payable in advance by direct bank transfer (preferred) PayPal payment or cash to the driver in excep$onal circumstances, on behalf of the Principal.

We do not accept card payments over the phone or store any card details. A card reader is available in the Passenger Vehicle if required to make payment before the journey starts.

All prices quoted are exclusive of VAT charged at 20%. On your bank statement you will be charged to A$fa Ltd. 5. Cancella"on and Refunds

All bookings, cancella$ons or amendments must be made telephone and confirmed by email and acknowledged by the Principal by return email. Otherwise, we reserve the right to charge the customer for the full amount. This also applies to bookings that are made within 24 hours of the collec$on $me.

If the cancella$on is made within the $me limits and acknowledged by our office team we will refund any charge to the payment used to make the booking, under the terms set below.

If the Customer cancels their Contract with the Principal, then they may be liable to pay a Cancella$on Fee or a Cancella$on on Arrival Fee in any instance where:

If the booking is for a passenger car, and that car has already been dispatched for the collec$on of the Passenger, then there will be a Cancella$on on Arrival Fee. This fee will be equal to the minimum charge for that booking.

Where no$ce of cancella$on is provided by the Customer to the Principal less than 24 hours before the collec$on $me the Cancella$on Fee will be equal to the full amount quoted for the booking.

If the customer fails to show up at the designated loca$on and $me for which a reserva$on has been made and a confirma$on was sent out, all monies paid will be non-refundable.

If no contact has been made with the Passenger aber 15 minutes of the booked pick up $me, the Principal reserves the right to terminate the booking and may charge a cancella$on fee and wai$ng $me.

The Customer may cancel a booking without charge in the following circumstances: Where no$ce of cancella$on is greater than 24 hours there will be no Cancella$on Fee.

Rates are subject to change at any $me with prior wrigen no$ce to you by the Principal, due to a number of factors beyond our control e.g. increase in fuel prices and other related costs. The customer can cancel the booking if this unacceptable and a refund will be given.

The Driver takes more than 15 minutes longer to arrive at the Collec$on Address than originally quoted.

You made a Pre-Booked Booking and you have not received an email confirma$on or SMS advising you that your Driver is on the way/details of your Driver such as the Vehicle licence plate number and the Driver’s photo and contact details prior to the scheduled pick up $me.

6. Business Account Services Only

Unless agreed otherwise, invoices are issued monthly to the address and relevant person indicated on the account

applica$on form.

We shall invoice the customer each month in respect of the Account Services carried out for the Customer Invoices will be produced electronically and sent by email to the company accounts department.

Payment terms are 30 days from the date of invoice. Any varia$ons to these terms are to be agreed in wri$ng. Payment shall be made by bank transfer (BACS) to the business bank account we no$fied to the customer.

7. Complaints

In the event of any complaint about the services provided, the Customer should report complaints by phone as soon as possible to the Principal who will record them and seek to resolve them. Complaints are taken very seriously and should be submiged by email within 7 days. The Company will acknowledge all complaints within 7 days and aber inves$ga$on will reply fully within 14 days.

8. Governing Law and Jurisdic"on

These Condi$ons and all contracts with Customers shall be governed by and construed in accordance with the Laws in England and any proceedings shall be subject to the exclusive jurisdic$on of the English Courts.